Job Summary: Professionals responsible for coordinating, supervising, and planning unit activities; managing teams; monitoring performance indicators; preparing reports; and ensuring environmental safety. Key Highlights: 1. Team coordination and supervision of operational activities. 2. Performance planning and monitoring to ensure service efficiency. 3. People management, training, and conflict resolution. **Responsibilities** Coordination and Supervision: Coordinate unit activities by assigning and supervising tasks in accordance with the operational manual/checklist. Conduct daily team meetings for guidance and alignment; Planning and Monitoring: Schedule actions, resources, and methods necessary to achieve service efficiency. Monitor performance indicators (KPIs) and evaluate team performance, providing guidance; Reporting and Control: Prepare and update unit reports (sales, plan changes, customer movement, delinquencies) and submit them to supervisors. Report significant issues related to structural integrity and maintenance; Audits and Improvements: Participate in internal audits, analyzing and proposing improvements. Monitor construction projects and implement preventive and corrective actions; Training and Development: Train and develop the team, delivering initial and refresher training programs. Interview and select new employees and participate in the onboarding process; Resource Management and Safety: Manage supply inventory, verify cash register closures, and ensure proper conservation, cleanliness, and usage of materials. Implement measures to ensure safety against accident hazards; Relationship Building and Expansion: Interact with the team to foster new perspectives and reporting. Support brand enhancement, contribute to network expansion, and monitor competitors; Customer Service and Conflict Resolution: Supervise customer service delivery, intervening personally when necessary. Handle conflicts impartially and adopt appropriate resolution measures; Other Duties: Perform other related tasks as required by operational needs and instructions from immediate supervisors. **Requirements** Completed bachelor’s degree; Experience in sales and/or customer service, people management, and fitness centers; Basic computer skills (WORD, EXCEL); Negotiation techniques and people management skills. Minimum Education Level: Bachelor’s Degree * Meal allowance * Birthday day off * Extended maternity/paternity leave * VIP companion benefit * Food allowance * University partnership program * Dental care assistance * Transportation allowance * VIP GOLD Plan \- Train at our fitness centers * SESC partnership
João Silva
Indeed · HR
João Silva
Indeed · HR
