**ACIF has an open position!** ACIF is one of the most relevant and influential business entities in Santa Catarina. With 110 years of existence, our mission is to unite, represent, and defend the interests of our members. Our purpose is clear: **Connections that transform, entrepreneurs who thrive.** On ACIF’s Associate Experience team, we provide direct support to our members. We are responsible for delivering value in every interaction, supporting members throughout their journey and enhancing their overall experience. We build connections with people and give our absolute best here. If you are passionate about people and ready to make a difference in member service, apply now and join this team! **Job Mission:** Provide outstanding service to our members and community, ensuring agility, courtesy, and kindness in all interactions. Our goal is to deliver a service experience characterized by effectiveness, satisfaction, and member loyalty. **Responsibilities and Duties** * Support activities for the Associate Experience department, including operational tasks; * Organize and draft documents, along with other administrative support activities; * Participate in events as needed; * Propose improvements to the member service process and journey, considering our audience’s service needs and process optimization; * Support mapping ACIF’s service processes, taking into account the department’s operational requirements; * Align member requests with service procedures, aiming for viable solutions for both parties, with support from immediate leadership; * Act as intermediary between member requests and potential suppliers/departments, ensuring timely follow-up on requests; * Handle member-related inquiries regarding solutions through various service channels, respecting internal procedural limits. * Manage a portfolio of members, engaging in direct relationship management to ensure satisfaction, loyalty, and fulfillment of each member’s specific needs. **Requirements and Qualifications** **Requirements:** * Completed Bachelor’s degree in Business Administration, Public Administration, or related fields; * Experience in Customer Success or customer service teams; * Google Workspace; * Omnichannel service tools; * Basic Excel; * Trello; * CRM software. **You’ll stand out if you have:** * Knowledge of AI (Artificial Intelligence) tools; * Communication and conflict resolution skills, dynamism, flexibility, and creativity. * Excellent verbal and written communication skills; * A patient profile, appreciation for routine tasks, strong organizational skills, and interest in developing negotiation strategies focused on member retention and loyalty. **Additional Information** * Meal allowance and/or food voucher; * Health and dental insurance; * Daycare assistance (for children under 6 years old); * Transportation allowance; * Group life insurance; * Workplace gymnastics; * Birthday day off; * Fresh fruit; * Performance-based bonus; * Library and much more We invite you to join a dynamic and talented team where your skills will be developed and your professional growth accelerated. At ACIF, we value collaboration, innovation, and commitment to excellence. If you seek a stimulating environment with continuous learning opportunities and challenging projects, join our team and grow with us! **Our Values** Relationships that foster meaningful connections. Results-oriented focus. Ethics and responsibility. Meritocracy. Empathy. Economic liberalism. **Our Open Positions** We offer challenging and rewarding opportunities across multiple areas. We seek professionals passionate about making a difference and aligned with our values. **Why Work at ACIF?** Join an engaged, committed team dedicated to regional development. Contribute to the success of businesses of all sizes and sectors. Enjoy a positive, collaborative, and welcoming work environment. Become part of a vibrant community of professionals dedicated to making an impact. Certified by GPTW for the fourth consecutive year, highlighting our commitment to professional development, relationship building, and fostering a positive workplace environment.  **How to Apply:** Participate in the selection process and demonstrate your potential. Connect to success at ACIF!