Parana Engineering Network Job Listings

Customer Service Operator64879589179777120

Indeed

Customer Service Operator

Description: Customer Service Center (CSC) * High school diploma; * Sales and customer service techniques, negotiation and customer prospect retention techniques, as well as knowledge of Google tools (Sheets, Docs); typing and grammar skills. SUPPORT * High school diploma; * Basic computer literacy and understanding of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and mathematics; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and basic mathematics. The following will be considered advantageous: CSC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexibility regarding working hours; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Demonstrate alignment with Brisanet Group’s organizational identity; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; CSC * Handle customer inquiries via the Customer Service Center (CSC), focusing on resolving requests: billing and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. SUPPORT * Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures) and escalating complex cases to appropriate levels; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. COLLECTION * Perform collection and debt negotiation activities, offering alternatives and clarifying financial questions; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. RETENTION * Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. REVENUE GENERATION * Conduct customer service procedures aimed at after-sales service and/or revenue generation and/or contract renewal and customer loyalty, and conduct surveys when necessary; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. 2512200202551929040

Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil

Negotiable Salary

Optical Fiber Maintenance Leader64842811057025121

Indeed

Optical Fiber Maintenance Leader

**Job Description** We are looking for an **Optical Fiber Maintenance Leader** to receive and assign optical fiber maintenance requests to field teams, monitor team productivity and the quality of procedures performed by those teams, and manage open and ongoing service orders (SOs). If you are a detail-oriented professional who delights customers and demonstrates strong ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Your typical day will include:** * Embodying the organizational identity of the Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Monitoring and analyzing area performance indicators and defining short-term actions to improve deliverables; * Analyzing and proposing improvements to operational routines; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participating in organizational meetings and commitments when required; * Using individual and collective personal protective equipment (PPE) when necessary; * Performing other duties related to the position, as needed by the department and directed by leadership; * Verifying that teams have all required materials and/or equipment before beginning activities; \- Receiving and assigning requests (SOs – Service Orders) to field teams; * Monitoring team productivity and procedure quality through SO receipt; * Managing open and ongoing service orders; * Auditing SOs after teams complete services; * Monitoring optical fiber maintenance SLAs; * Monitoring team routes and idle time via GPS tracking; * Requesting materials; * Monitoring vehicle fuel usage, wear, and consumption for team vehicles, coordinating necessary actions in case of incidents; * Handling onboarding of new teams, including recruitment processes, training, etc.; * Assessing and arranging intercity team relocations as needed; * Addressing customer complaints received through support channels and the ombudsman office; * Updating information for calculating team productivity; * Performing administrative routines for field teams. **What we’re looking for in this opportunity:** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver’s license Class "B" and defensive driving certification; * Proficiency with Google tools (Sheets, Docs), basic computer skills, and foundational people management knowledge. **Preferred qualifications:** * 1 year of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling. **At the Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet growth-oriented structure—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Alelo card at branches); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Allowance for dependents with disabilities; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Up to 60% discounts at higher education institutions.

ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil

Negotiable Salary

Administrative Analyst | Corporate Project Maintenance64147181243521122

Indeed

Administrative Analyst | Corporate Project Maintenance

**Job Description** We are looking for an **Administrative Analyst** to conduct production analysis and studies, delivery capacity, and other team results. Provide support for area planning and control. Consolidate material planning demands from the area. Participate in new projects focused on innovation and results. If you are a detail-oriented professional who delights your customers and has a sense of ownership, Brisanet is the place for you! Let’s sail towards the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements for area routines and processes; * Maintain area performance indicators; * Actively participate in meetings and organizational commitments when requested; * Provide support to employees on matters related to the area; * Analyze and propose improvements in operational routines, aiming to optimize department operations; * Use individual and collective safety equipment when necessary; * Perform other related duties according to area needs and leadership direction; * Conduct production analysis and studies, delivery capacity, and other team results; * Guide leaders, supervisors, and coordinators on strategies for improving production and team efficiency; * Support area planning and control; * Consolidate area material planning demands; * Participate in new projects focused on innovation and results; * Build dashboards for performance tracking. **What we are looking for in this opportunity:** * Experience in data management; * Intermediate to advanced skills in Looker Studio; * Proficiency in Google tools – Sheets, Drive, Docs, Email, Forms, etc.; * Data analysis and manipulation resulting in actionable insights for managing results; **An advantage would be:** * Basic knowledge of computer networks; **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical structure, meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Allowance; * PCD Dependent Allowance; * Payroll Deduction Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at Higher Education Institutions.

ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil

Negotiable Salary

Telecommunications Assistant64147181224579123

Indeed

Telecommunications Assistant

**Job Description** We are looking for a **Telecommunications Assistant** to monitor and provide support for the voice control, LTE/5G platform. Provide support in configuring routes, extensions, cities, services, and other logic rules related to voice, LTE/5G services. Prepare detailed traffic analysis reports. If you are a meticulous professional who delights customers and has a sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#VemSerBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when necessary; * Actively participate in meetings and organizational commitments when required; * Use individual and collective safety equipment when necessary; * Perform other related tasks according to area needs and leadership guidance; * Monitor and support voice, data, LTE/5G platforms; * Provide support in configuring routes, extensions, network settings, and other logic rules related to voice services; * Monitor radio frequency planning and coverage studies (via drive\-test and network planning software) for areas served by LTE/5G technologies; * Monitor detailed traffic analysis; * Monitor discrepancies identified in CDR billing reconciliation between operators; * Reconcile and analyze disputes; * Verify debits and/or credits for network usage, following up on appropriate actions; * Maintain contact with support teams from other operators to resolve issues; * Handle fixed-line number portability procedures; * Receive port-in or port-out requests, forward and track the process in the Brazilian Telephony Association's portability system; * Coordinate line activation or deactivation with Brisanet's Customer Support department; * Monitor and support OSS (Operation Support System) and BSS (Business Support System) services, RAN (Radio Access Network), and network CORE. **What we are looking for in this opportunity:** * Completed technical degree in Computer Science; * Knowledge of computer systems and networks; * Programming and networking logic; * Skills in Google Earth and QGIS **Will be considered a plus:** * Pursuing a bachelor's degree in Science and Technology, Information Systems, or related fields. **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical structure, meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Allowance; * PCD Dependent Allowance; * Payroll Deductible Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at Higher Education Institutions.

ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil

Negotiable Salary