192 Customer Service Call Center in Rio Grande do Norte lowest at $2080.0+

Indeed

Operations Support Leader

**Job Description** We are looking for an **Operations Support Leader** to monitor productivity and the quality of procedures performed by the team. Monitor the waiting queue for service requests opened by field installation and repair teams. Track service SLAs. Monitor customer mapping. If you are a detail-oriented professional who delights customers and has a sense of ownership, Brisanet is the place for you! Let’s sail towards the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve delivery; * Analyze and propose improvements in operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in meetings and organizational commitments when required; * Use individual and collective safety equipment when necessary; * Perform other related duties according to departmental needs and leadership guidance; * Ensure the team has all necessary equipment and resources to carry out activities; * Monitor productivity and quality of procedures executed by the team; * Monitor the service request waiting queue from field service teams; * Monitor regional demands and distribute tasks to the team according to route confirmation needs; * Track external service requests; * Monitor service SLAs; * Monitor customer mapping; * Coordinate communication regarding identification of delinquent customers with the Collections department if necessary; * Handle customer feedback received through service channels and ombudsman; * Update information used to calculate team commissions / productivity. **What we are looking for in this opportunity:** * High school diploma; * 1 year of experience in the field; * Basic Office Suite skills; * Data analysis skills; * Understanding of FTTH concept; * Knowledge of technologies and equipment used; * Familiarity with AutoCAD; * Understanding of call center processes. **Will be considered a differential:** * Google Tools (Sheets, Docs); * Knowledge of Field Services, Activation and Retrieval department processes; * Understanding of Brisanet systems operation levels. **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical structure, meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Allowance; * PCD Dependent Allowance; * Payroll Deductible Loan (after 6 months); * Discounts up to 50% on Brisanet Internet and BrisaMusic services; * Up to 60% discounts at Higher Education Institutions.

ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil

Negotiable Salary