CONCIERGE

Description

Job Summary: Work in hospital hospitality to ensure patient satisfaction, service quality, and facility integrity, while meeting guests' needs. Key Highlights: 1. Focus on patient satisfaction and service quality. 2. Hospital environment with direct interaction with patients and their families. 3. Requirement for courtesy, empathy, and proactivity. **Job Description:** ---------------------- Conduct room visits and assess patient satisfaction; Ensure service quality for patients; Place purchase orders for snack machine items and other hospitality necessities; Monitor the integrity of rooms, furniture, and equipment, and request repairs when necessary; Serve as the primary contact point for guests requiring assistance or information, fulfilling their requests and needs whenever possible; **Essential Requirements:** ------------------------------ Completed high school education (a college degree is considered a plus) Strong verbal and written communication skills Professional demeanor and personal presentation appropriate for a hospital environment. Courteous, polite, and welcoming personality Strong interpersonal relationship skills Ability to guide patients, family members, and visitors clearly and empathetically. Organization, responsibility, and proactivity Discretion, ethics, and respect for institutional policies Basic computer literacy Availability to work rotating shifts **Employment Type:** -------------------------- CLT **PwD:** -------- YES **Work Location:** ---------------------- Cidade dos Lagos Unit