INTERNSHIP IN INFORMATION TECHNOLOGY, SYSTEMS ANALYSIS AND DEVELOPMENT, COMPUTER ENGINEERING, SOFTWARE ENGINEERING, AND RELATED FIELDS

Description

Job Summary: This IT internship offers the opportunity to assist in providing technical support to customers, manage service requests, supervise system installations, and conduct training. Key Highlights: 1. Assistance in technical support and service request management 2. Participation in supervision of system installations and user training 3. IT development, systems analysis, and computer engineering **INTERNSHIP IN INFORMATION TECHNOLOGY, SYSTEMS ANALYSIS AND DEVELOPMENT, COMPUTER ENGINEERING, SOFTWARE ENGINEERING, AND RELATED FIELDS.** **MAIN RESPONSIBILITIES** * Assist in providing technical support to customers via chat and phone; * Assist in tracking and managing service requests; * Assist in supervising system installations and configurations; * Assist in conducting training for customers and system users. **REQUIREMENTS** * Currently enrolled in a technical, technological, or undergraduate program in Information Technology or related fields; * Basic knowledge of technical support; * Strong verbal and written communication skills in Portuguese; * Ability to work under pressure and solve problems independently; * Aptitude for working with new technologies and software; * Availability to work on-site. **DESIRED COMPETENCIES** * Empathy and active listening; * Calmness and patience; * Problem-solving ability; * Clear and concise communication; * Flexibility. **WORK SCHEDULE AND LOCATION** * Working hours: 6 hours per day; * Work modality: On-site; * Location: Cidade Industrial, Curitiba \- PR. **COMPENSATION AND BENEFITS** * **Stipend: BRL 10.50 per hour (approximately BRL 1200+)** * Transportation allowance for on-site days; * 100% company-funded dental plan; * Life insurance; * **Birthday allowance: BRL 100.00\.** Job Type: Internship Contract Duration: 12 months Payment: BRL 10.50 per hour Benefits: * Dental care assistance * Life insurance * Transportation allowance Selection Question(s): * Do you have prior experience in problem resolution and technical support tickets? * What program are you currently studying? Which semester are you in, and what is your expected graduation date?