Browse
···
Log in / Register
Job Summary: Professional responsible for supervising, supporting, and training service providers, prospecting new service points, and ensuring the quality of services delivered. Key Highlights: 1. Focus on process management and innovative solutions. 2. An environment that encourages creativity and professional growth. 3. A culture that values respect, innovation, and commitment. At Logos, we believe every interaction with our customers is an opportunity to create exceptional experiences. Logos Serviços stands out in the market by offering innovative and customized customer service management solutions. With a successful track record and consistent growth, we take pride in our organizational culture, which values respect for others, innovation, and commitment. Our team consists of highly qualified and motivated professionals who continuously strive to overcome challenges and contribute to the sustainable development of both the company and society. At Logos Serviços, we believe our organization’s success stems from the talent and dedication of our team. We foster a work environment that encourages creativity, collaboration, and professional growth. We strive to create a space where everyone can share their ideas and perspectives. Continuous development of our employees is a priority, as is their well-being and job satisfaction. **Responsibilities and Duties** * Supervision of service providers for customer service and collections; * Support and training for service providers in customer service/collections; * Prospecting new service points; * Monitoring and promotion of implemented service points; * Monitoring of corporate email; * Maintenance of tools provided by Logos; * Ensuring the quality of services delivered by accredited providers; * Monitoring of KPIs; * Monthly visits to service providers within the assigned portfolio. **Requirements and Qualifications** * Completed high school education; * Driver’s license – Category B; * Personal vehicle (car); * Minimum age of 18 years; * Willingness to travel; * Proficiency in Microsoft Office (Excel/Word/PowerPoint); * Basic computer skills; * Organized; * Sense of urgency, proactivity, and commitment; * Portuguese language proficiency; * Knowledge of SAP/CRM/CSS systems (a plus). **Additional Information** * Salary: R$ 2393.85 * Medical assistance * Dental assistance * Totalpass * Creditas * Sesc partnership * Meal allowance * University partnerships * **Corporate Education \- Logos Academy** **We Focus on Process Management** With 18 years in the market, Logos has extensive experience in face-to-face and telephonic customer service. Our focus on process management—combining human resources and computer systems, while opening channels across multiple platforms—ensures technological innovation and efficient management, delivering outstanding results in our clients’ process operations. **We Continue Expanding** Our market expansion results from collaborative partnerships with client companies. Beyond fulfilling contractual obligations, Logos seeks creative, intelligent, and financially sustainable solutions for these companies’ relationships with their consumers—and aims to build a favorable public image. To ensure a high level of client satisfaction, Logos adopts a management model focused on continuous improvement of both internal and partner processes. This is why our employees are vital to Logos: their performance enables us to establish relationships built on trust and mutual respect between our clients and their most valuable asset—the consumer. We achieve this together with our entire team! Employees bring their willingness, commitment, and courtesy; we provide the tools they need to achieve professional success.
