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Job Summary: Professional responsible for supervising, supporting, and prospecting service points, ensuring the quality of accredited services and contributing to the company's growth. Key Highlights: 1. An environment that encourages creativity and collaboration 2. Focus on continuous improvement and technological innovation 3. Continuous development and well-being of employees At Logos, we believe every interaction with our customers is an opportunity to create exceptional experiences. Logos Serviços stands out in the market by delivering innovative and customized customer service management solutions. With a successful track record and consistent growth, we take pride in our organizational culture that values respect for others, innovation, and commitment. Our team consists of highly qualified and motivated professionals who constantly strive to overcome challenges and contribute to the sustainable development of both the company and society. At Logos Serviços, we believe our organization’s success stems from the talent and dedication of our team. We foster a work environment that encourages creativity, collaboration, and professional growth. We strive to create a space where everyone can share their ideas and perspectives. Continuous development of our employees is a priority, as is their well-being and job satisfaction. **Responsibilities and Duties** * Supervision of accredited service and collection points; * Support and training for accredited service/collection points; * Prospecting new service points; * Monitoring and promotion of implemented service points; * Monitoring of corporate email; * Care for tools provided by Logos; * Ensuring the quality of accredited service delivery; * Monitoring of KPIs; * Monthly visits to accredited points within the assigned portfolio. **Requirements and Qualifications** * Completed high school education; * Driver's license — Category B; * Personal vehicle (car); * Minimum age of 18 years; * Availability for travel; * Microsoft Office suite (Excel/Word/PowerPoint); * Basic computer skills; * Organized demeanor; * Sense of urgency, proactivity, and commitment; * Proficiency in Portuguese; * Knowledge of SAP/CRM/CSS systems (a plus). **Additional Information** * Salary: R$ 2393.85 * Medical assistance * Dental assistance * Totalpass * Creditas * Sesc partnership * Meal allowance * University partnerships **We Focus on Process Management** With 18 years in the market, Logos has extensive experience in face-to-face and tele-service operations. Our focus on process management—leveraging a combination of human resources and computer systems, along with multi-platform channel expansion—ensures technological innovation and efficient management, delivering outstanding results in our clients’ operational processes. **We Continue Expanding** Our market expansion results from collaborative partnerships with client companies. Beyond fulfilling contractual obligations, Logos seeks creative, intelligent, and financially sustainable solutions for these companies’ relationships with their consumers, aiming to build a favorable public image. To ensure a high level of client satisfaction, Logos adopts a management model focused on continuous improvement of both internal and partner processes. This is why our employees are vital to Logos: their performance enables us to establish relationships of trust and mutual respect between our clients and their most valuable asset—the consumer. We achieve this together with our entire team! Employees bring their willingness, commitment, and courtesy; we provide the tools they need to achieve professional success.
