PCD Customer Service Representative - Brumado/BA

Description

Job Summary: This professional will provide public service, clarifying doubts and offering guidance while ensuring space organization and accurate identification of service recipients. Key Highlights: 1. Public service with a focus on secure identification and support. 2. Opportunity to make a difference in the lives of thousands of people. 3. A stimulating work environment for delivering successful results. At Valid, we work to promote secure identification of people, journeys, and transactions—both in the public and private sectors. Our physical and digital solutions are dedicated to three major ecosystems: * **Identification & Digital Government** * **Banks & Payment Methods** * **Secure Connectivity** Our role is to authenticate, authorize, and ensure the security of all involved parties. This is what we do for each of our 1,200+ clients across Brazil and worldwide. **Our Valid Way** At Valid, we believe every person is unique, and our purpose is to empower the most authentic qualities in each individual—creating an environment where everyone can grow and leave their mark. We value professionals who build trusting relationships with external customers, partners, and other internal departments; who focus on improving existing processes or creating new ones; who pursue excellence in delivery; and who practice teamwork and collaboration. All this is part of our Culture—the Valid Way—which is embodied in our four core values: * ***Customer-Driven*** * ***Never Stop Evolving and Learning*** * ***Make It Happen—and Do It Right*** * ***Play Together and Play Fair*** This is what enables us to continue building a story of success and growth—and what brings our purpose to life every day. Here at Valid, we value equal opportunity and are committed to building a safe, respectful, and inclusive environment for everyone. We do not discriminate based on race, religion, color, nationality, gender, sexual orientation, disability, or any other basis. **Responsibilities and Duties** * Provide public service, clarifying doubts and offering clear guidance throughout the entire process; * Ensure workplace organization and cleanliness; * Perform verification and registration of personal information in the system, ensuring accurate identification of service recipients; * Organize internal documents and records; * Collect photographs, signatures, and fingerprints using specialized equipment, ensuring data quality and accuracy. **Requirements and Qualifications** * Completed high school education; * Prior experience in customer service; * Strong verbal and written communication skills, with the ability to interact effectively with diverse audiences; * Proactivity, courtesy, and commitment to efficient, high-quality service; * Basic computer literacy; * Proficient typing skills for registrations and recordkeeping; * Availability for travel during coverage periods. **Additional Information** Medical-Hospital Care Dental Plan iFood Benefits Wellhub Transportation Allowance Profit Sharing (PLR) Life Insurance Day Off Valid’s operational division (commonly known as “Sites”) is responsible for issuing driver’s licenses (CNHs) and national ID cards (RGs) across 14 Brazilian states—and impacting the lives of thousands of people nationwide! Our manufacturing facility in Sorocaba-SP is the only one in Brazil producing smart cards and e-SIMs. This makes Valid the largest issuer in Brazil! We are seeking individuals eager to continue making a difference in the lives of Brazilians—delivering quality and security! If you’re looking for a stimulating work environment and the chance to deliver successful outcomes, we’re delighted to tell you that Valid is the right place for you. Come say **#souvalid** Explore our job opportunities. If you don’t find the role you’re looking for, please register in one of our talent pools.