BRA Prospera Customer Specialist

Description

Job Summary: Santander is seeking a Prospera Customer Specialist to manage portfolios, prospect clients, and ensure satisfaction, with a focus on micro and small entrepreneurs. Key Highlights: 1. Portfolio management and prospecting of micro and small entrepreneur customers 2. In-person client visits and identification of partnerships 3. Culture of horizontal organizational structure and appreciation of diversity BRA Prospera Customer Specialist Country: Brazil If you are eager to grow and learn continuously, and passionate about interacting with people, this could be your place! Santander is a growing ecosystem committed to helping individuals and businesses prosper. Here, you can create the new, challenge the market, and question the status quo. We combine urgency for both the present and the future to serve our customers in the best possible way. As a global company, we value diversity across all dimensions and foster a culture of horizontal organizational structure. At Santander, we embrace a horizontal culture organized into four clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Prospera Customer Specialist, where you will join as a Specialist—the primary expert in your field. Your role will include: Managing portfolios and prospecting new micro and small entrepreneur customers; Conducting in-person visits to our customers; Identifying and acting upon potential partnerships; Ensuring customer proximity and satisfaction; Preventive collections; Negotiating agreements; Monitoring portfolio delinquency You’ll fit right in if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate as a team player Speak Up – I communicate openly For this role, we value: Completed high school education or technical vocational training (a university degree is even better!); Experience with Microsoft Office Suite; Strong communication skills; * Experience in microcredit is a plus. If this resonates with you, join Santander! \# BENEFITS Variable Compensation; Medical and Dental Assistance; Meal and Food Allowance; Life Insurance; Childcare/Babysitting Allowance; Gympass or Totalpass; Nascer Program; Be Healthy – A program encouraging healthier habits; PAPE – Specialized Personal Support Program. \#Sales \#Commercial \#Prospecting \#SalesStrategy \#Microcredit So, are you ready to be ignited? Prospera is Santander’s Microfinance platform, designed to support micro and small businesses in investing in their growth. We empower our customers with access to financial education and guidance on responsible credit usage. If this resonates with you, join Santander! ️ \#HereYourSparkTransforms \#JoinSantander \#BeTheProsperaSpark