Description
Job Summary:
A professional responsible for optical product sales and customer service, managing the entire sales and after-sales process, including customer registration, measurements, and service order tracking.
Key Highlights:
1. Optical product sales and customer service
2. Sales and after-sales process management
3. Monitoring of targets and service orders
Sell optical products (eyeglasses, contact lenses, and sunglasses);
Provide customer service according to the company's established standards, following the Sales Protocol steps; monitor daily individual sales performance to ensure achievement of monthly targets;
Track sales of complete eyeglasses (O.C.), ensuring timely report completion and achievement of biweekly and monthly targets via KPIs (Infoboard);
Register customers in the system;
Perform necessary measurements to ensure technically accurate optical sales;
Process exchanges and returns (customer and system);
Monitor service orders with the laboratory to guarantee delivery within the timeframe communicated to the customer;
Verify laboratory-delivered service orders against original orders (quality and condition checks) and deliver them during the 'magic moment';
Generate and receive courier packages;
Minimum Education: High School (Secondary Education)
* Transportation Allowance (VT)
* Medical Assistance
* Dental Assistance
* Life Insurance
* Gym Discount
* Product Discount