Housekeeping Manager

Description

The Housekeeping Manager is responsible for ensuring the cleanliness, organization, standardization, and maintenance of guest rooms, public areas, and housekeeping-related services, thereby delivering an excellent guest experience in compliance with the hotel's quality and hospitality standards. Responsibilities: * Manage housekeeping processes and team to ensure guest well-being. * Provide daily guidance to the team regarding activity priorities for check-out and room cleaning procedures. * Ensure replenishment, control, and organization of inventory for materials, utensils, and linens used. * Ensure cleanliness of the property's public areas. * Conduct periodic inspections of housekeeping carts and floor pantries. * Conduct periodic inspections throughout the property, including public areas such as the lobby, pool, and gym. * Ensure internal and external cleaning and housekeeping activities are performed, and that the team adheres to checklists and schedules. * Prepare the monthly work schedule for the team under supervision, as well as vacation planning, meetings, training sessions, feedback, and performance evaluations with the team. * Inspect building infrastructure and maintain it according to established standards and procedures in coordination with the maintenance department. * Control the entry and exit of laundry items, monitor washing and ironing quality, and ensure that incoming and outgoing logs are properly maintained. * Verify monthly cost reports submitted by the laundry department. * Conduct periodic inventories of housekeeping linens and utensils. * Manage guest lost-and-found items: tag, log, and store securely. * Ensure training and development of the team under responsibility. * Control housekeepers' keys according to their assigned floors. * Analyze housekeepers' productivity. * Perform on-duty shifts according to the leadership rotation schedule.