Job Summary: Manage and develop teams, ensure training and engagement, focus on sales performance and excellence in customer service, and coordinate store operations. Key Highlights: 1. Team management and development 2. Focus on performance and excellence in customer service 3. Operations coordination and training * Training and onboarding support for new employees. * Responsible for periodically guiding team refresher training, sharing sales techniques and internal processes with the team; ensuring 100% team completion of trainings on the platform; * Daily performance review focus, discussing key KPIs of the day and daily targets. * Achieve store results while ensuring excellence in customer service. * Coordinate and supervise the team on the sales floor. * Monitor store turnover, calls, pending emails, and administrative and operational tasks; * Responsible for team management and development, exchange of best practices among all team members, and ensuring team engagement; * Weekly closing; * Team meetings and feedback sessions, including VR in store leadership activities; * Action plans and strategies to achieve weekly/daily targets Minimum Education: Bachelor's Degree * Medical insurance * Dental insurance * Life insurance * Transportation allowance * Meal allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
