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OPERATIONS SUPERVISOR

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: A company is seeking an Operations Supervisor in Feira de Santana to analyze data, conduct team monitoring, and track team performance and activities in real time. Key Highlights: 1. Responsible for data analysis and Excel report creation 2. Conducts team monitoring and audits 3. Monitors team performance and productivity The company seeks an Operations Supervisor in Feira de Santana. **Responsibilities:** Analyze and create Excel reports using audit and activation data. Conduct monitoring and audits. Monitor the team using available work tools. Track agent performance against KPIs such as AHT (Average Handle Time), logged-in time, breaks, and productivity. Observe activity execution in real time via tools and provided reports, etc. Previous experience as Operations Coordinator, Operations Manager, Logistics Supervisor, or Operations Leader may indicate alignment with some responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Gympass Discounts at partner universities. **Additional Information:** * Employment Type: Permanent — On-site. * Schedule: Full-time * Work Shift: Rotating 6×1 schedule.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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