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Job Summary: A professional responsible for monitoring and managing emails, serving customers, controlling services and service orders, and managing parts and suppliers. Key Highlights: 1. Diverse responsibilities in email management, customer service, and service control. 2. Opportunity for candidates with experience in mechanics and/or customer service. 3. The position requires strong organizational skills to handle service orders and suppliers. **RESPONSIBILITIES:** Monitor and manage incoming emails. Open and track customer service requests. Monitor ongoing services and customer interactions, scheduling and rescheduling as needed. Track services performed by third-party workshops. Issue and manage service orders and purchase orders. Update and maintain comparative spreadsheets for tires and parts. Conduct proactive and reactive customer service via phone and WhatsApp. Monitor vehicle tracking devices. Register service providers and suppliers. Send and evaluate billing related to damages and claims, based on service orders. Purchase parts and track purchase orders. Manage and monitor pending payment service orders. Track product returns. Correct bank slips and invoices together with service providers. Update mileage in the system according to information received from customers. **REQUIREMENTS:** Completed high school education. Experience in mechanics and/or customer service. Basic computer skills. Intermediate to advanced typing proficiency. Desired courses: Mechanics, electromechanics, or related fields. **WORK SCHEDULE:** Monday to Thursday: 08:00–18:00 with a 1-hour lunch break; Friday: 08:00–18:00 with a 2-hour lunch break; Alternate Saturdays (rotating shift): 08:00–12:00\. **BENEFITS:** Salary: R$ 1\.553,20\. Meal allowance: R$ 24.00 per day. Health insurance: Premiums are age-based; the company covers 50% and the employee covers 50%. Dental insurance: R$ 20.80 per dependent; the company covers the full cost for employees. Transportation voucher: R$ 11.20 per day. Basic food basket: R$ 115.00\. Deduction: R$ 2.00\. Register your resume at buscarvagas.com.br and stay updated on the best opportunities.
