Description
Job Summary:
Support customer service (SAC) activities to enhance service quality and process efficiency, ensuring responsiveness and customer satisfaction.
Key Highlights:
1. Customer, driver, and sales team support
2. Incident registration and follow-up
3. Support in handling complaints and inquiries
Provide support for Customer Service (SAC) activities, contributing to service quality and process efficiency through incident tracking, assistance in interactions with customers, drivers, and the sales team, ensuring responsiveness, organization, and customer satisfaction.
**Key Responsibilities:**
* Provide customer, driver, and sales team support.
* Register and track incidents related to deliveries, returns, and pending issues;
* Support handling of complaints, requests, and inquiries;
* Monitor response and resolution deadlines for incidents;
**Requirements:**
* Currently pursuing a bachelor's degree in Business Administration or related fields.