Job Summary: Sales Consultant dedicated to providing friendly service, demonstrating product knowledge, and maintaining store presentation according to Sephora standards. Key Highlights: 1. Deliver courteous and specialized service to customers. 2. Collaborate as part of a team and pursue specialized knowledge in the field. 3. Keep the store organized and stay updated on market trends. ### **Position** Sales Consultant ### **Profile** **JOB MISSION** To serve as a product sales consultant, provide friendly service, and demonstrate product knowledge to all customers; Maintain the store’s appearance in accordance with Sephora concepts and procedures. **KEY RESPONSIBILITIES** **In-Store / Customer Service** * Greet and enthusiastically assist all customers entering the store; * Provide courteous and specialized service to customers; * Identify customer needs through effective questioning and recommend products to meet those needs; * Convey product knowledge to customers; * Act as a productive and motivated member of the store team; * Assist in identifying opportunities for improvement within the store and potential solutions; * Recognize and respect the work of others; * Contribute to a pleasant and organized work environment; * Perform duties as required; * Pursue specialized knowledge in your area of expertise; * Stay updated on market trends; * Adhere to the LVMH Group’s Code of Ethics and Conduct. **Store Presentation** * Consistently uphold Sephora’s concepts for product, service, and event promotion; * Maintain store cleanliness, maintenance, and organization standards; **Operations** * Execute and comply with all Sephora policies and procedures; * Strive to be a reference in your assigned area; * Participate in inventory control and quality assurance; * Complete all assigned tasks promptly and accurately; * Maintain store safety standards; * Monitor competitor activity; * Stay informed about special store events; * Participate in programs aimed at reducing shrinkage/loss; * Assist in reducing company expenses without compromising service or presentation standards; * Designated consultants must possess knowledge of cash register functions; * Ensure confidentiality of information. **Training** * Complete all My Sephora Learning trainings; * Proactively seek additional training when necessary; * Support the onboarding and development of new consultants. **REQUIRED QUALIFICATIONS, EXPERIENCE AND COMPETENCIES** **Experience** * Retail experience preferred; * Beauty industry experience preferred. **Qualifications** **Required Knowledge and Skills** * Customer service, communication, and organization. * Logical reasoning. **Education Level** * High school diploma or equivalent; * Foreign language proficiency preferred; **Job Requirements** * Communicate clearly and verbally with customers and colleagues; * Operate the point-of-sale system, if certified; * Handle and apply products on customers; * Demonstrate availability and flexibility; * Comply with the dress code; * Deliver consistent and reliable service. **Competencies** * Committed and proactive profile; * Customer-focused; * Team-oriented; * Ethical conduct and values aligned with Sephora; * Results- and action-oriented; * Willingness to learn. ***SEPHORA*** **MAISON** ------------------------ Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.