Browse
···
Log in / Register
Job Summary: Conduct external sales by approaching customers to offer products and services, negotiating commercial terms, managing the customer portfolio, ensuring customer satisfaction, and overseeing the entire sales cycle. Key Highlights: 1. Manage the customer portfolio, developing existing customers and prospecting new ones. 2. Conduct external sales, negotiating and ensuring achievement of targets. 3. Deliver excellent service, focusing on customer satisfaction. **Job Mission:** Conduct external sales by directly engaging customers, offering company products and services, and negotiating commercial terms. Visit potential and existing customers, identify business opportunities, ensure customer satisfaction, and monitor orders, deliveries, and after-sales support. **Job Responsibilities:*** Offer the appropriate product assortment aligned with each customer’s profile. * Negotiate pricing, delivery timelines, payment terms, and purchase volumes. * Ensure achievement of established sales targets and quality standards. * Customer portfolio management: * Visit customers at the frequency and on the days agreed upon with both the company and the customer; * Maintain a healthy customer portfolio by developing current customers and prospecting new customers along the route; * Update customer information: registration, credit status. * Deliver excellent sales service: * Study each customer’s profile and implement the correct strategy for each cluster; * Increase product assortment and sales volume through customer sell-out; * Identify customer needs and preferences. * Guide customers on proper product usage, storage, or display. * Present new product launches and promotions persuasively. * Seek solutions for complaints or issues related to deliveries, quality, or service, escalating to internal support when necessary. * Master and meticulously follow all steps of the sales process. * Prepare the route before departure: verify the route via the system to ensure efficiency. * Follow the sequential order of the daily visit schedule: adhere to the planned visit sequence. * Know and be known by our customers: establish and maintain close relationships with customers. * Point-of-sale material (MPDV) display and preservation: ensure materials are properly displayed and well maintained. * Stock and promote optimal product visibility on shelves/refrigerators and at each point of sale (PDV): ensure products are adequately stocked and well presented. * Rotate products: alert customers to products nearing expiration and suggest price reductions. * Guide customers on pricing practices: provide clear guidance on pricing. * Verify customers’ understanding of digital platforms and incentives: ensure customers know how to use tools and leverage available incentives. * Make service quality tangible: demonstrate service quality through concrete actions. * Make sales proposals: present special offers via digital platforms, NRABs, bundles, and sales force. * Conclude visits appropriately: ensure professional and proper visit closure. * Update strategies and actions during meetings. * Plan routes with customer analysis and tool utilization. * Update information in the system and follow prescribed visit itineraries. * Execute basic sales routines at each served customer. * Analyze prices and offers, and formulate order suggestions. * Offer orders aligned with customer needs. * Verify whether deliveries are being executed correctly. * Perform registrations en route. * Attend meetings. * Analyze delinquency and develop collection strategies. * Ensure proper execution of routines at the point of sale. * Ensure adequate stock levels and minimize stockouts. * Monitor deliveries and returns. * Analyze commercial performance and objectives, ensuring target achievement. * Identify unserved customers and expand the customer base. * Market and Competitive Monitoring: track market behavior and competitors’ activities, identifying opportunities to improve sales strategies and adjusting approaches according to trends.
