Job Summary: A professional to orchestrate end-to-end transformations, manage process governance, and ensure benefit realization within the Operational Efficiency team. Key Highlights: 1. Cross-functional collaboration with VMO/PMO, IT, CX, and business units 2. Lead corporate process governance 3. Consolidate and report Care@Scale program results **Europ Assistance** is a global assistance and travel insurance company, **founded in 1963**, and part of the **Generali Group**. It provides support in **200+ countries and territories** through an international network of service providers and assistance centers, covering services including **travel and medical assistance**, **automotive and mobility assistance**, **home & living**, **health**, **elderly care**, and **concierge**. Globally, the Group reports approximately **€3.7 billion in consolidated revenue** and employs **~12,000 people across 39 countries/territories**. In **Brazil**, Europ Assistance has operated **since 1996**, with its **headquarters in Barueri (SP)**, focusing on **Mobility**, **Home & Family**, and **Travel** lines. The local operation is integrated into the Group’s global network and offers **24/7 assistance**, supported by international service providers and assistance centers. You will join the **Operational Efficiency (Lean/Business Excellence) team**, reporting to the **Operational Efficiency Management**, working cross-functionally with **VMO/PMO, IT, CX, and business units**. Your challenge will be to **orchestrate end-to-end transformations**, consolidate **Care@Scale program reports for the holding company**, and ensure **benefit realization** (cost, time, quality, and experience). **Our driving culture:** Care (CARE), continuous learning, results orientation, transparency, respect for diversity, and **strong collaboration**. We value those who **solve complex problems simply**, communicate clearly, and deliver with method. **Responsibilities and Duties** * Lead corporate process governance: define and maintain standards and methodologies (N0–N4 taxonomy, BPMN 2.0, A3/DMAIC/DMADV), cadences and gates (MBR/QBR, DoR/DoD). * Orchestrate critical end-to-end value streams: data-driven diagnosis (lead time, cost-to-serve, quality, CSAT/NPS), to-be/TOM design, and wave-based roadmaps. * Consolidate, validate, and report Care@Scale program results to the holding: corporate efficiency KPIs and initiative portfolio status, ensuring data integrity, traceability, and governance. * Remove impediments and align incentives across departments (IT capacity, compliance/LGPD, risk, procurement), enabling execution and benefit realization. * Ensure post-implementation stabilization and control: baseline, targets, control plan, indicator monitoring, and adherence to corporate standards. * Develop organizational capability: mentor analysts; support Lean learning paths (Yellow/Green Belt); disseminate best practices; conduct adherence audits. Desired Experiences That Inspire Us * Leading end-to-end transformations with measurable benefit realization. * Working cross-functionally across VMO/PMO, IT/Product, CX, and Operations. * Experience with process mining, automation (RPA/BPMS/iPaaS), and design of critical controls (risk/compliance). **Requirements and Qualifications** * Completed Bachelor’s degree (Engineering, Administration, Information Systems, or related fields). * Practical knowledge of Lean/Six Sigma + proficiency in A3/DMAIC. * Advanced knowledge of BPMN 2.0 and process taxonomy (N0–N4). * Advanced Agile knowledge (Scrum/Kanban) and experience with portfolio/gate management (VMO/PMO). * Knowledge of LGPD (privacy-by-design applied to process design). * Proficiency with tools: Bizagi/Visio/Miro, Advanced Excel/Power Query, Power BI (dashboards/light ETL), basic SQL for supporting queries. * Executive communication and negotiation skills. It would be even better if you have: * Lean/Six Sigma Black Belt, CBPP (ABPMP). * Prosci/ADKAR (change management). * ITIL v4/COBIT (integration with IT governance). * Process Mining (Celonis/PAFnow/Power BI with logs). * Familiarity with BPMS/RPA/iPaaS and process/system architecture. * Technical English (reading/presenting insights). **Additional Information** **Dental Plan** (so you can smile even more) **Health Insurance** (to take care of your health and your dependents’) **TotalPass** (wellness and gyms) **Life Insurance** (care for you and your family) **Meal Voucher** (because eating is absolutely great) **Food Voucher** (home-cooked meals are unmatched) **Profit Sharing** (you help achieve goals—you share in the success) **Childcare Allowance** **15-day Paternity Leave** **Discount Club** Founded in 1963, **Europ Assistance** is the **global leader** in **assistance solutions and services**, supporting customers in over 190 countries, with a network of 750,000 service providers and 39 assistance centers worldwide. Its 10,000 employees work to make the company the largest and most trusted assistance provider globally. In Brazil since 1996 as Europ Assistance Brasil, its mission is to bring peace of mind and security to individuals and businesses—anytime, anywhere. In Brazil, we provide service and assistance solutions to Automakers, Banks, Credit Card Companies, Retailers, Insurers, and others across the following segments: Home & Family, Auto, Health, and Travel.