LEC II Services Analyst

Description

Job Summary: LEC II Services Analyst monitors performance indicators, analyzes post-billing reports, and investigates complex cases, supporting strategic decision-making and process improvements. Key Highlights: 1. A solid environment to grow with confidence 2. Security to advance and space to build a purpose-driven future 3. Monitoring of KPIs and strategic analysis **Your future deserves this energy!** We believe the energy you invest in your career deserves a return. Therefore, we recognize our people’s dedication and are always seeking those who want to make a difference and build a prosperous, secure career path. At CPFL, you’ll find a solid environment to grow with confidence, security to advance, and space to build a purpose-driven future. **Position Title** – LEC II Services Analyst Work Location: Campinas, SP Work Model: On-site Company: CPFL Paulista – A company of the CPFL Energia Group. **Application Period – 02/04/2026 to 02/10/2026** **Prerequisites:** * Bachelor’s degree required; * Availability to work 100% on-site in Campinas. * Experience in developing and monitoring KPIs required; * Experience with Power BI required; * SAP experience desirable; * Advantage: knowledge of process automation (SQL, Python, VBA, or other data analysis tools); **Your day-to-day responsibilities:** * Monitor performance indicators for reading, delivery, and billing services, proposing corrective and preventive actions. * Analyze post-billing reports, identifying systemic or operational failures and implementing corrections. * Investigate and resolve complex cases, including complaints from Procons, Ombudsman offices, and regulatory agencies. * Support contract and supplier management, ensuring service quality. * Conduct technical and economic feasibility analyses to support the area’s strategic decisions. * Drive operational process improvements, focusing on efficiency and mitigation of regulatory risks. **What we offer:** * Transportation Allowance; * Meal Allowance; * Food Allowance; * Medical Assistance; * Dental Assistance; * 6-month maternity leave and 20-day paternity leave; * Daycare Assistance (subject to eligibility rules); * Life Insurance; * Profit Sharing Program (PLR); * Wellhub; * “Fale Comigo” Program (free, confidential telephone-based advisory service for psychological, legal, financial, and social support). **Learn more about us:** We operate in Brazil’s electric power sector and have a strong history dating back to 1912, contributing to the development of the cities and states we serve through solutions in **power generation, transmission, distribution, energy trading, and service provision.** Since 2017, the Group has been part of State Grid—the world’s largest electric power company—strengthening our growth strategy and leadership in Brazil’s electric power sector. Through our distribution companies, we deliver electricity to over 10 million addresses, serving more than 22 million people with the efficiency of our service network. We believe diverse teams and an inclusive environment for all people are essential for the sustainability of innovative, customer-focused organizations; thus, we value diversity and orient our actions to ensure an inclusive culture and equal opportunities for everyone. Want to learn more about CPFL Group? Visit: https://www.grupocpfl.com.br/