CRM Customer Service Assistant

Description

Job Summary: We are seeking a dedicated CRM Customer Service Assistant with full customer focus to work at our dealership, providing in-person and virtual service, lead prospecting, and conducting satisfaction surveys. Key Highlights: 1. Full customer focus for dealership operations 2. In-person and virtual service to internal and external customers 3. Conducting customer satisfaction surveys and resolving issues The NP Group comprises companies recognized as leaders in the new and used vehicle sector across western Paraná: Autofoz – Fiat, Peugeot and Citroën, Motec Honda, Autoeste Multimarcas, Royal Vistória, Autofoz Rent-a-Car, and ENE Seguros. With over 48 years of tradition, the NP Group offers comprehensive infrastructure for mechanical, bodywork, painting, parts and accessories services, as well as diverse solutions across the automotive sector. We are looking for a dedicated **CRM Customer Service Assistant** with full customer focus to work at our dealership. If you enjoy interacting with people, have no objection to telephone conversations, and wish to make a difference in the customer experience, this opportunity is for you! **Main Responsibilities:** * Providing in-person and virtual service to internal and external customers; * Proactive appointment scheduling, lead prospecting, and inbound service; * Conducting satisfaction surveys with sales and after-sales customers; * Preparing customer service reports; * Courteous and efficient telephone service; * Assisting customers in resolving issues by coordinating with other departments/sectors of the dealership. **Minimum Requirements:** * Completed high school education; * Experience in customer service; * Proficiency in Microsoft Office Suite; * Strong communication skills and friendliness; * Customer focus and problem-solving ability. **Working Hours:** * Monday to Friday, from 08:00 to 18:00 (2-hour break), and Saturday from 08:00 to 12:00. **Benefits:** * Health insurance; * Meal allowance; * SESC membership; * Life insurance; * Christmas basket; * Birthday day off; * Gym partnerships; * University partnerships.