ORDER ASSISTANT

Description

Job Summary: Professional responsible for customer service and sales team support, ensuring communication quality, operational agility, and organization of commercial processes. Key Highlights: 1. Environment focused on technology and innovation 2. Continuous development as part of daily routine 3. Continuous improvement of customer experience We are a metallurgical manufacturing company based in Pouso Alegre, operating in the market for over 35 years and currently undergoing expansion, with branches in São Paulo, Recife, Chile, the USA, Germany, and 10 dealerships across Brazil. In practice, we create solutions that transform the daily operations of the food industry. If you seek an environment focused on technology and innovation, where continuous development is part of your daily routine, this could be your opportunity! **Responsibilities and Duties** * Provide customer, representative, and management support via all company communication channels, supporting the sales team while ensuring communication quality, responsiveness to requests, process organization, and assistance in commercial negotiations; * Contribute to the continuous improvement of customer experience by ensuring efficient, needs-aligned, and quality-standard-compliant customer service; * Monitor and update sales order statuses, ensuring adherence to deadlines and supporting the commercial team in decision-making; * Monitor departmental KPIs, contributing to the identification of process and customer experience improvements; * Provide customer, representative, and management support, ensuring communication quality and prompt resolution of requests; * Manage order follow-up proactively engaging relevant internal departments to prevent delays and inconsistencies; * Monitor orders entered into the portal, validate information, and correctly route internal workflows according to the established checklist; * Resolve pending issues related to blocks, renegotiations, and financing, ensuring compliance with internal processes; * Support the billing process by monitoring released orders and ensuring fulfillment of agreed-upon customer terms; * Communicate specification or deadline changes to responsible departments, ensuring internal alignment and customer satisfaction; * Prepare quotations and contracts per internal guidelines and finance department approvals, ensuring standardization and negotiation security; * Process payment methods (bank slips, credit card links, and financing), monitor transaction completion, and maintain updated records; * Monitor contract and payment platforms, ensuring control, organization, and system data accuracy and timeliness; * Contribute to continuous updates of departmental pending items and KPIs, supporting process and performance improvements. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree in Business Administration, Accounting, or related fields; * Intermediate computer skills; * Intermediate-level Excel and Microsoft Office proficiency. * **Preferred:** English and/or Spanish. **Additional Information** **OUR BENEFITS:** Medical Assistance Dental Assistance Pharmacy Partnership Life Insurance On-site Cafeteria Shuttle Service Alelo Meal Voucher Child Education Allowance Study Incentive Scholarship Family Visit Day Occupational Physician Practical University Zero Absenteeism Program Wellhub (Gympass) ### **JOIN PRÁTICA AND CONTRIBUTE TO THE EVOLUTION OF THE FOOD INDUSTRY!** **At Prática, we create solutions that transform the daily operations of the food industry. If you seek an environment focused on technology and innovation, where continuous development is part of your daily routine, this could be your opportunity!** Founded in 1991 by brothers André and Luiz Eduardo Rezende, Prática Produtos SA is a company dedicated to developing and manufacturing innovative equipment for the foodservice and bakery sectors. With over three decades of experience, we have built a strong reputation in the Brazilian market and expanded internationally, exporting to more than 45 countries. Our headquarters remain in Brazil, but today we operate branches in Chile, the United States, and Germany. With a long-term vision, we consistently strive to deliver high-quality solutions tailored to our customers’ needs, promoting innovation, efficiency, and sustainability. Prática Produtos SA believes that the company’s success rests upon the success of all our stakeholders: customers, employees, suppliers, and partners. Therefore, we continuously improve our products and services while maintaining ethical, transparent, and excellence-focused management. We are guided by strong values that reinforce our commitment to trust, mutual respect, and collaboration. We continuously invest in new technologies and in a work environment that fosters constant development, always with the vision of building a solid and prosperous future for everyone. **OUR VISION** --------------- To be a world-class, globally operating company, achieving internationally recognized excellence in customer service, products, production processes, and administrative systems.