Junior COR Analyst (1)

Description

Job Summary: Junior COR Analyst to monitor requests, create tickets, provide support and training, and manage corrective maintenance and incident processes. Key Highlights: 1. Monitoring of asset and customer requests and alerts 2. Local and remote technical support and training 3. Management of corrective maintenance and incidents Description: For this position, the following are required: * Technical education in Mechanical or Electrical Engineering, or undergraduate studies in Engineering or related fields; * Advanced Microsoft Office proficiency; Knowledge, experience, and skills: * Organization; * Communication; * Interpersonal relationships; * Analytical and synthetic ability; * Attention to detail; * Sense of urgency; * Commitment; * Working under pressure; * Teamwork; We uphold respect for diversity throughout our selection processes and workplace interactions. We value diversity and strive to foster inclusion within our company. Therefore, we encourage applications from talents representing diverse genders, ethnicities, sexual orientations, disabilities, ages, backgrounds, and cultures. \#TogetherWeAreMoregreen. We are seeking a Junior COR Analyst to perform the following activities: * Monitor asset and customer requests and alerts in real time, originating from online monitoring, email, and phone calls; * Create tickets for emergency corrective maintenance and technical support services; * Provide information about green4t’s services, receive complaints, feedback, and requests from our customers; * Provide local and remote support to less experienced staff, adhering to parameters established in the contract; * Conduct area-specific training and tool-related training for internal and external customers; * Support the Coordinator in processes related to recording and managing emergency corrective maintenance via the management system; * Create service requests for alarms captured by the online monitoring system at our customers’ sites; * Engage technicians and programmers to address incidents detected by monitoring systems and customer requests; * Escalate incident situations to leadership according to established communication flows; * Monitor SLA compliance per customer and notify leadership when predefined thresholds are exceeded; * Plan and coordinate Incident Committees and Change Requests, including full formalization of processes in the Integrated Management System; 2511140202461868558