Job Summary: Professional to lead, train, and supervise the restaurant front-line team in a hotel setting, ensuring service quality and customer satisfaction. Key Highlights: 1. Opportunity to lead and develop a hospitality front-line team. 2. Focus on service excellence and customer satisfaction. 3. Dynamic environment with interaction between kitchen and other departments. **Responsibilities:** * Supervise and coordinate the activities of waitstaff, busboys, and receptionists in the restaurant; * Ensure service quality by adhering to hotel standards; * Greet customers courteously and escort them to their tables; * Manage reservations and control customer flow; * Train and develop the front-line team; * Monitor food and beverage service, ensuring proper presentation and quality; * Resolve customer complaints promptly and professionally; * Collaborate closely with the kitchen and other hotel departments; * Prepare work schedules and monitor team performance. **Requirements:** * Prior experience as a Maitre or in leadership roles within restaurants/hospitality; * Excellent communication skills and professional demeanor; * Team management capability; * Knowledge of etiquette, table service, and wines is a plus; * Organized, proactive, and customer-focused; * Flexible availability (including weekends and holidays); * Completed high school education (a degree in hospitality/tourism is preferred). Employment Type: Full-time CLT Compensation: R$1\.757,69 \- R$5\.087,46 per month Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
