Young Apprentice

Description

The program will provide hands-on experience across various departments, enabling participants to broaden their knowledge of banking processes, customer service, and daily operations—without performance targets or delivery metrics. **Responsibilities and duties** * Support in initial customer service * Registration and routing of requests * Participation in departmental rotations for development and learning **Requirements and qualifications** * Strong verbal and written communication skills * Clear, empathetic, and courteous communication * Active listening and patience in customer service * Proactivity and sense of responsibility * Ethical and professional conduct * Ability to work effectively in a team * Interest in learning and professional growth * Organization and commitment to assigned tasks Advantages: * Interest in customer service and the banking environment * Basic computer and Microsoft Office skills **Additional information** To offer young people practical professional development experience, providing exposure to various aspects of customer service and contributing to their behavioral and technical training. **What comes to mind when someone mentions an excellent job opportunity at a bank?** A place where people are cold and distant? A workplace defined solely by pressure—and more pressure? It may be true in some places, but here at Banco Daycoval, the atmosphere is different! Daycoval is a financial institution with over 50 years of history, specializing in corporate lending, personal credit (payroll-deductible loans and vehicle financing), foreign exchange products (international trade and remittances), asset management, and investment services. Our DNA has consistently earned the company major recognitions and awards—including being named **Best Middle Market Bank in Brazil** for two consecutive years, based on assessments by Austin Rating and the newspaper O Estado de S.Paulo. This recognition goes far beyond just an award. For us, it reflects the entire company’s commitment to continuously building a better workplace—one day at a time. And when we say “a better workplace,” we’re not referring only to benefits and salaries. We mean engagement, distinctive projects, and much more! **Musicantes:** Offers free music and singing lessons to employees; **Brincar de Viver:** Provides theater-based dynamics and storytelling workshops for those who wish to support others through this art; **Quality of Life Program:** Offers free health- and wellness-focused initiatives and events—including participation in road races, musicals, theatrical performances, and museum exhibitions. And this is just a small part of what we offer! We also have an important mission toward society! Therefore, we run solidarity campaigns and provide direct support—through donations or fiscal incentive laws—to numerous renowned institutions. All this enables the alignment between pursuing results and engaging employees with sustainability. We, at Daycoval, value all talents—regardless of ethnicity, religion, skin color, gender, age, disability status, nationality, sexual orientation, gender identity or expression, or any other grounds prohibited by local legislation. **Here, you can be yourself!** **Our purpose** To deliver financial solutions with excellence, security, and agility—contributing to the growth of our customers and partners while adhering to principles of economic sustainability and social responsibility. **Our businesses** The Daycoval Group operates additional businesses beyond Banco Daycoval: **Daycred** \- https://daycred.gupy.io/ \- personal credit (unsecured, payroll-deductible, and vehicle financing) **Daycâmbio** \- https://daycambio.gupy.io \- foreign exchange products (international trade and tourism)