Internship

Description

Job Summary: Provide technical support to users, register and resolve incidents, with emphasis on multichannel support and SLA compliance. Key Highlights: 1. Multichannel user technical support and assistance 2. Incident registration, classification, and tracking 3. Equipment and application installation and configuration Provide user support via telephone, e\-mail, chat, or ticketing system. Register, classify, and track incidents and requests. Provide basic technical support for hardware, software, networks, and corporate systems. Perform equipment and application installation and configuration. Execute standardized procedures for problem resolution. Escalate tickets to higher-level support when necessary. Ensure compliance with established SLAs. Reside in the Mooca region **Requirements:** Provide user support via telephone, e\-mail, chat, or ticketing system. Register, classify, and track incidents and requests. Provide basic technical support for hardware, software, networks, and corporate systems. Perform equipment and application installation and configuration. Execute standardized procedures for problem resolution. Escalate tickets to higher-level support when necessary. Ensure compliance with established SLAs. Reside in the Mooca region