Diesel Mechanic – Receptive Technical Support

Description

Job Summary: We are seeking a professional with solid expertise in truck mechanics to provide telephone support for the 24-Hour Roadside Assistance Service, diagnosing and resolving automotive issues. Key Highlights: 1. 24-hour telephone roadside assistance service for drivers. 2. Remote diagnosis of vehicle immobilizations and repair recommendations. 3. An opportunity for mechanics enthusiasts to help people. **Position: Specialist Business Process Agent I** **Location:** Conceição Metro Station – São Paulo (SP) **Work Schedule:** 6x1 (alternating weekends) ### **About the Role** We seek a professional with **solid expertise in truck mechanics** to provide telephone support for the **24-Hour Roadside Assistance Service** of a major vehicle manufacturer. If you enjoy solving problems, possess quick analytical thinking, and master automotive diagnostics, this position is for you! ### **Responsibilities** * Provide telephone support to drivers during emergency situations. * Perform **remote diagnosis** of the cause of immobilization, indicating possible repairs and required parts. * Contact authorized dealerships, guide mechanics, and, when necessary, request towing services. * Monitor the progress of support cases and opened service protocols. * Conduct follow\-up with authorized dealerships and customers. * Provide guidance on products and services. ### **Requirements** * Technical education in **Automotive Mechanics**, **Mechatronics**, or related fields. * Proven experience in the automotive sector (especially **diesel engines**). * Solid knowledge of mechanics, diagnostic techniques, and repair procedures. * Strong verbal and written communication skills. * Availability to work on weekends and holidays. * Proficiency in **Microsoft Office Suite**. * Prior experience in **customer service**. **If you are passionate about mechanics, enjoy helping people, and want to work for a reputable company, this is your opportunity!** Minimum Education Level: Technical Course * Meal Allowance * Gympass * Health Insurance * Food Voucher * Transportation Allowance * Dental Insurance * Educational Partnerships