Backoffice – Junior (Networks)

Description

Job Summary: The Proxxima is seeking a dynamic professional with an affinity for technology and teamwork to provide customer support and quality management. Key Highlights: 1. Focus on continuous improvement and teamwork. 2. Customer support and quality management system administration. 3. Professional growth in a collaborative and innovative environment. Proxxima is looking for new talents to join its team. If you are passionate about technology, enjoy teamwork, value people, are dynamic, and committed to continuous improvement, join our team. **Responsibilities and Duties** **Responsibilities:** * Ensure the proper functioning of the quality management system; * Perform support services in the related area; attend Link customers by providing and receiving information about products and services; handle various pending matters, fulfilling all required procedures; * Review and analyze complaints received via phone calls; * Address requests before escalating them to external teams, aiming for fast and accurate resolution; * Provide feedback and confirm with the customer whether the issue has been resolved after BackOffice actions; * Contact responsible departments to ensure user support; * Provide remote support to technicians; * Monitor pre\-established deadlines for requests and ensure SLA compliance; * Perform support services in the related area; * Attend Link customers by providing and receiving information about products and services; * Understand and comply with quality policy guidelines; * Understand and comply with normative procedures applicable to your activity and department; * Organize individual or shared workspaces. **Duties:** * Analyze and handle received requests; * Add access points under maintenance; * Provide feedback to customers. **Requirements and Qualifications** **Mandatory prerequisites:** * Completed high school education. **Desirable prerequisites:** * Strong verbal and written communication skills; * Teamwork ability; * Communicative profile; * Dynamic profile; * Complementary courses in networking; * Technical English proficiency. **Additional Information** **Professional specialization area:** Networks and IT **Hierarchical level:** Operational **Work schedule:** 44 hours per week (as per rotating shift). Benefits that make a difference for you! Transportation Allowance Meal Allowance Health Insurance (60% covered) SulAmérica Dental Plan Life Insurance Partnerships with educational institutions Access to SESI (all regional units) Access to SESC (Garanhuns \- PE) \#SOMOSPROXXIMA Since 2021, our mission has been to **bring people closer to their desires**, delivering innovative solutions that improve lives and generate value for society. We operate with quality, agility, and above all, a focus on people — our greatest purpose. We seek **dynamic, authentic individuals ready to make a difference**. More than filling positions, we aim to **build genuine connections with those who believe in collaboration, innovation, and mutual respect**. Throughout our journey, we have earned the following certifications: * ISO 9001:2015 * GPTW Certification \- Jan 2025 \- Jan 2026 * GPTW Diversity Award 2025 \- Young Talents Category To make this vision a reality, we rely on what we value most: our team. **Grow with us!** \#VemPraProxxima