Customer Service Agent - Teller

Description

Job Summary: We are seeking a Teller to provide high-quality support and service to cooperative members, delivering information and resolving inquiries, while proactively promoting products and services. Key Highlights: 1. Friendly and efficient service to cooperative members 2. Proactive offering of products and services 3. Opportunity for professional development in a cooperative environment **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with lunch break. **Level:** Operational **Employment Type:** Permanent – CLT We seek a professional with a completed or ongoing undergraduate degree in Administration, Accounting, Commercial Management, or related fields. Experience in financial institutions, customer service, and/or CPA-10 certification will be considered an advantage! We are more than just a financial choice; for us, cooperation is not merely a business model—it is a philosophy of life aimed at transforming the world into a fairer, happier, more balanced place with better opportunities for everyone. \#Sicoob \#Jobs \#Opportunity \#Teller As a Teller, you will be responsible for providing friendly and efficient, high-quality support and service to cooperative members, delivering information about products and services, resolving inquiries, and referring matters to the appropriate departments when necessary. Your main responsibilities will include: * Performing cash drawer opening and closing procedures, recording all transactions conducted during the workday; * Processing cash receipts; * Assisting cooperative members with payment procedures, clarifying questions, and providing information about products and services. * Identifying and resolving potential issues or discrepancies in the cash drawer, reporting to your immediate supervisor when required. * Proactively promoting additional products and services to contribute to increased sales and member satisfaction. * Participating in regular training sessions and meetings to stay updated on cooperative procedures and policies. * Strictly adhering to security protocols and procedures to prevent fraud and ensure the protection of members' information. **Requirements:** * Preferable experience in financial institutions. **Benefits:** Internal marketing initiatives, Seniority bonus, Daycare assistance, Education assistance, Language assistance, Payroll-deductible loans, Profit-sharing program, Health insurance, Dental insurance, Private pension plan, Psychotherapy program, Career development programs for internal professionals, Longevity recognition, Life insurance, Regular training sessions and Corporate University, Meal allowance, Food voucher, Transportation voucher