Field IT Support Analyst - Passo Fundo/RS

Description

Job Summary: Responsible for in-person customer service and support, guiding customers on microcomputing, resolving issues, configuring and updating systems and hardware, and providing remote support via tickets, email, and phone. Key Highlights: 1. In-person customer service and support 2. Technical support for microcomputing, hardware, and software 3. System, network, and Office 365 configuration and updates In-person customer service and support. Responsible for guiding company users or customers on microcomputing, diagnosing computer issues, identifying components requiring replacement, and determining which programs need reconfiguration or reinstallation; familiarity with customer service tools, including ticket management and guidance via email and telephone as needed. Clarification of queries, infrastructure, configuration, and updates for: Microsoft products, antivirus software, network connectivity, hardware maintenance, software, internet, Office 365, printer configuration, servers, and client-specific systems. Hardware assembly, desktops, notebooks, and tablets **Minimum Education:** Technical Course Personal vehicle Willingness to travel Travel allowance