Job Summary: Provide consultative and delightful customer service, offering solutions and expanding connections with services. Key Highlights: 1. Assess customer needs and offer unique value propositions 2. Build relationships and deliver delightful experiences 3. Sell products and services while supporting customers Job Description: The CN must assess customer needs and offer the most suitable value proposition; Expand customers' opportunities to connect with additional services so they can fully enjoy what they love in life; Convey to customers that a solution is always available; Build relationships and deliver a delightful experience in every customer interaction. Requirements: * Completed High School education; * Basic knowledge of Microsoft Office suite; * Sales and customer service experience is desirable; * Familiarity with sales targets and performance indicators is a plus; * Experience in telecommunications is a plus; * Knowledge of Android and iOS systems is a plus. * Provide in-person or online customer service using official company tools, in a consultative manner to identify needs and offer a unique value proposition; * Conduct product and service demonstrations, clarifying doubts regarding specifications to provide greater confidence for customer decision-making; * Sell products (mobile phones and accessories) and services (plans and digital services) according to customer needs, following company procedures and guidelines; * Support customers in resolving issues related to Vivo's services; * Promote product and service offers and actively attract new customers; * Establish and foster customer relationships, embodying one's personal brand aligned with Vivo's DNA to maintain these bonds; * Contribute to organizing customer flow and managing waiting lines in stores when necessary; * Display products in the showcase and keep it organized according to company standards.
João Silva
Indeed · HR
João Silva
Indeed · HR
