Tutor

Description

Job Summary: Providing humanized support to students seeking to suspend, cancel, or transfer their enrollment, with a focus on student retention. Key Highlights: 1. Humanized student support 2. Focus on student retention 3. Analysis of student performance and development Position: Pedagogical/Commercial Tutor Work Location: Madureira Study Center \- Rio de Janeiro Working Hours: Monday to Friday: 10:00 AM to 7:00 PM Saturdays: 9:00 AM to 12:00 PM Responsibilities: Provide humanized support to students requesting course suspension, cancellation, or transfer, aiming to reverse such decisions: Through telephone and WhatsApp communication; Negotiate, advocate for, and apply institutional policies focused on student retention; Analyze student requests and offer existing services provided by the institution; Analyze student performance to promote and implement initiatives and projects aimed at student development and retention; Requirements: Completed high school education; Proficiency in using computer systems; Experience in customer service; Negotiation-oriented profile. Reside very close to Irajá (one commute each way). What You’ll Find Here: Education scholarship for employees and immediate dependents (EAD, in-person, and hybrid formats); Transportation allowance; Salary: BRL 1\.680,00 gross Please send your updated resume, cover letter, and recommendation—only if you meet the profile—to the WhatsApp number below, addressed to Andréia Costa: https://wa.me/5521988462366 About the Company: At Vitru Educação/Unicesumar, our purpose is clear: enabling futures so people can achieve their dreams through learning. Each student is at the center of everything we do, and every employee plays a vital role in this transformation—developing their own career while impacting the lives of thousands of students. Employment Type: Permanent CLT contract Compensation: Starting at BRL 1\.680,00 per month Benefits: * Education allowance * Transportation allowance Selection Question(s): * Do you reside in Madureira? One commute each way? Experience: * Sales management (Mandatory)