**DESCRIPTION** --------------- About Operations Technology Solutions (OTS) As an IT Support Associate, you will use your skills to support our Operations team by solving issues involving multiple IT architectures. We are always committed to improvement; you will be encouraged to take advantage of career development opportunities to grow within Amazon. We are looking for self\-motivated individuals who can take on challenges and inspire teams to develop solutions for the obstacles we face. This is a position requiring on\-site work in São João do Meriti \- RJ. Key job responsibilities Join our technology team and: * Take the lead in managing cutting\-edge IT equipment across our facilities * Lead technical solutions and make a difference in our operational infrastructure * Develop your mentoring side by sharing knowledge and empowering new talents * Grow with us through continuous learning in innovative technologies * Connect with diverse teams by providing on\-site and remote support across multiple locations * Enjoy a dynamic routine with the possibility of working different shifts, adaptable to your profile Here, you’ll have the opportunity to directly impact our operations while developing your technical and leadership skills! About the team Operations Technology Solutions (OTS): We are the force driving one of the most impressive operations in the world! Every day, our technology enables the delivery of thousands of smiles in the form of packages, reaching people in hundreds of countries. As part of OTS, you will be essential to a mechanism that: * Maintains the fast pace of Amazon’s global operations * Ensures exceptional accuracy in every process * Sets new standards of excellence in service Here, your IT expertise won’t be just another skill \- it will be a fundamental part of a logistics revolution that never stops! 24 hours a day, 7 days a week, our team keeps Amazon’s operations running without interruption. Join us and become part of this story of innovation and global success!**BASIC QUALIFICATIONS** ------------------------ * Hands\-on experience with computer installation and maintenance. * Experience supporting Windows and Linux operating systems. * Knowledge of computer networking (OSI model, TCP/IP). * Experience with Microsoft Office, monitoring tools, and ticketing systems. * Reading and writing proficiency in English. **PREFERRED QUALIFICATIONS** ---------------------------- * CompTIA A\+, CompTIA Network\+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other relevant industry certifications. * Experience in a dynamic environment with a high level of customer service. * Advanced English proficiency. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.