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Job Summary: The professional will evaluate and score CL-field interactions, monitor achievement of daily productivity targets, and propose improvements to enhance service quality and execution. Key Highlights: 1. Evaluation and feedback to improve delivery and results 2. Monitoring of daily productivity targets 3. Proposal of improvements to enhance service quality and execution Icomon Tecnologia Ltda. has been implementing and maintaining infrastructure projects across the country for over 30 years. Icomon serves the leading telecom operators and service providers and manages the majority of operations in the metropolitan region of São Paulo. Additionally, the company is continuously evolving and consistently pursuing new technologies to optimize processes, delivering the best market solutions. ORGANIZATIONAL CLIMATE Icomon offers programs and benefits focused on talent attraction, retention, and internal employee motivation. Furthermore, the company maintains internal communication channels that keep employees informed and engaged. Icomon also implements flexible work programs, including time banking and remote work. Employee feedback is collected via Icomon’s Employee Support Channel and through our internal Culture Mapping initiative. Action plans are developed and executed to ensure a welcoming environment and high levels of satisfaction among team members. DIVERSITY The company fosters an inclusive organizational environment, bringing together diverse professional profiles and working styles to address everyday challenges. Diversity is embedded in Icomon’s DNA, with varied worldviews and leadership styles that value social inclusion and gender equity. CAREER AND DEVELOPMENT ICOMON supports the training and development of its employees (staff) through comprehensive programs. **Responsibilities and Duties** * Evaluates and scores CL-field interactions, providing feedback to improve deliveries and overall results. * Monitors the percentage of achievement of daily productivity targets across departments. * Identifies opportunities to enhance service quality and execution of CL-field activities. * Proposes improvements to supervision and coordination teams. **Requirements and Qualifications** Agile, responsible, and organized **Additional Information** * Salary: R$2\.348,28 * Alelo Tudo meal or food allowance – R$24,29 per day * Transportation allowance * Unimed health plan – R$145,40 with co-payment * Bradesco Seguros dental plan – R$21,54 \- Bradesco Seguros life insurance \- Premium percentage calculated on salary * PPR twice per year WORK HOURS Monday to Friday, 8:00 AM to 6:00 PM, with a 1-hour and 12-minute lunch break; rotating Saturday shifts. ICOMON serves the leading telecom operators and service providers and manages the majority of operations in the metropolitan region of São Paulo. Additionally, the company is continuously evolving and consistently pursuing new technologies to optimize processes, delivering the best market solutions.
