Job Summary: The professional will be responsible for customer service, order tracking, and supporting the resolution of inquiries and complaints, aiming to foster customer loyalty and satisfaction. Key Highlights: 1. Proactive customer service to foster customer loyalty and satisfaction 2. Support in resolving inquiries, exchanges, and complaints 3. Work at a leading company in the Brazilian healthcare sector We are a healthcare company as vast as Brazil itself. We combine multiple competencies to connect hospitals, clinics, and industry with end-to-end cutting-edge solutions, establishing partnership relationships built on trust and credibility. We combine experience and passion with an extensive portfolio of products and services to enable customized solutions delivered by those who truly understand your business. We operate with integrity and respect, commitment and efficiency, intensity and precision to promote access to healthcare—anywhere, at the right time, and for everyone who needs it. That is what drives our beloved Elfa, every moment, every day! Website \| LinkedIn \| Instagram This role will be based at Surya Dental (Surya Dental Site \- Who We Are), a company within the Elfa Group. **Responsibilities and Duties** * Provide customer service via chat, WhatsApp, email, and phone; * Track orders, delivery deadlines, and shipment status; * Support the resolution of inquiries, exchanges, returns, and complaints; * Record and update all customer interactions in the system (ERP); * Direct customers to the appropriate departments when necessary; * Proactively contribute to customer loyalty and satisfaction. **Requirements and Qualifications** * Completed high school education or currently pursuing higher education; * Interest in or experience with customer service routines and administrative tasks. Preferred Qualification: * Experience in e-commerce customer service. **Additional Information** * Convenient access to Rua Silva Jardim, No. 48 – Zone 01 – Maringá/PR; * Working hours: Monday to Friday, from 8:00 AM to 6:00 PM (44 hours per week); * Work model: 3x2 (3 days onsite, 2 days remote). The Elfa Group is the network connecting services for all stakeholders in healthcare—industry, hospitals, clinics, professionals, and patients—offering wide-ranging variety with the efficiency and personalization of those who truly understand your business. With the most comprehensive logistics network and nationwide coverage, the Elfa Group is one of the leaders in pharmaceutical distribution and logistics services and solutions for the Brazilian healthcare ecosystem. We are a reference in the distribution of medicines and supplies for hospitals, clinics, and medical offices, as well as specialty and surgical materials, and clinical research services. We are the only medical-hospital product distributor also operating in the dental field, offering exclusive services such as full inventory management for large hospitals. Formed through the merger of 21 companies, the Elfa Group has over 30 years of history and more than 2,500 employees, serving 7,000 hospitals, 250,000 clinics, and 700 health plans across the country—making us a benchmark in the Brazilian healthcare value chain. The Elfa Group is controlled by funds managed by Pátria Investimentos. We value diversity of identities, experiences, and perspectives, recognizing that our growth stems from diversity. Within our ESG (Environmental, Social, and Governance) framework, under one of our Diversity initiatives, we have the Empodera program, which empowers historically marginalized groups by providing them voice and leadership through thematic committees where affirmative and inclusive actions are proposed and developed.
João Silva
Indeed · HR
João Silva
Indeed · HR
