Proxxima is looking for new talents to join our team. If you enjoy technology, have an affinity for teamwork, value people, are dynamic and committed to continuous improvement, come be part of our team. **Responsibilities and duties*** Ensure the proper functioning of the quality management system; * Assist potential clients by providing technical and contractual information; * Present service efficiency reports, scores, installation timelines, among others; * Assist in remote support to technicians; * Analyze and follow up, together with responsible departments, customer complaints and suggestions; * Monitor the execution of requests on site and remotely; * Approve services; * Guide the team regarding the execution of operational activities according to technical, quality, and safety standards and procedures; * Demonstrate mastery of specific technical knowledge in the area; * Train technical team in the field; * Ensure effective use of field tools; * Supervise productivity, compliance, and quality of procedures performed by subordinates; * Perform daily monitoring of tasks being executed versus visited via system and tracker; * Apply disciplinary measures when necessary, according to company policy; * Develop the team so they can achieve productivity, always aiming at productivity; * Monitor field service volume in each region, ensuring execution within defined SLAs; * Align field service priorities with company client areas; * Ensure compliance with processes defined by the company; * Evaluate requests for supplies and personnel made by subordinates; * Ensure impartiality and accuracy in commissioning and productivity calculations for employees; * Perform other job-related tasks as determined by superiors; * Know and comply with quality policy guidelines; * Know and comply with normative procedures related to your activity and sector; * Organize individual or shared work environments. * Plan and supervise team actions; * Forward and close requests from your team; * Call teams for extraordinary work whenever necessary; * Monitor and evaluate your team's performance; * Release products; * Train technical team internally; * Identify process execution improvement opportunities; * Guide the team toward correct execution of their activities; * Guide and develop sector employees, providing feedback and periodically evaluating performance according to PROXXIMA policies; * Conduct hiring and termination; * Issue warnings to subordinate employees; * Completed high school or ongoing higher education; * Basic to intermediate computer skills; * Basic knowledge of networks and computer maintenance; * Access transmission technologies and media – fiber optics and radio; * Configuration of routers and signal repeaters; * Experience with tracking monitoring systems; * Release employee using time bank. **Requirements and qualifications** **Mandatory prerequisites:** * Valid driver's license (category B). * Ongoing bachelor's degree or technological course in administration, production engineering, systems analysis and development, human resources management, internet systems, or related fields. **Desired prerequisites:** * Good verbal and written communication; * Teamwork skills; * Communicative profile; * Dynamic profile; * Courses related to the field. **Additional information** **Professional specialization area:** Operations **Hierarchical level:** Tactical **Benefits that make a difference for you!** Transportation allowance Meal allowance Health plan (60% covered) Dental plan SulAmérica Optum – Health and well-being Creditas – Financial benefits Life insurance Access to SESI (all branches) Access to SESC (Garanhuns \- PE) \#SOMOSPROXXIMA Since 2021, we have had the mission to **bring people closer to their desires**, offering innovative solutions that transform their lives for the better, generating value for society as a whole. We operate with quality, agility, and especially a focus on people, who are our greatest purpose. We are looking for people who are **dynamic, authentic, and willing to make a difference**. More than filling positions, we want to **build genuine connections with those who believe in collaboration, innovation, and mutual respect**. Throughout our journey, we continue achieving certifications: * ISO 9001:2015 * GPTW Certification \- Jan 2025 \- Jan 2026 * Awarded GPTW Diversity 2025 \- Young Powerhouses Category For this to become reality, we count on what we value most: our team. **Grow with us!** \#VemPraProxxima