Operational Support Assistant

Description

Job Summary: An operational support professional responsible for managing service requests via ERP, tracking service orders, and ensuring efficient communication and high-quality service delivery. Key Highlights: 1. Operational support and service request management via ERP system 2. Focus on quality service delivery, empathy, and problem resolution 3. Communication and coordination among customers, installers, and internal teams *The professional will provide operational support through internal communication channels, route service requests via the ERP system, and monitor service orders to ensure efficient, agile, and high-quality service delivery.* **Responsibilities** * Provide operational support to installers through internal communication channels and the ERP system. * Monitor daily field team schedules and provide necessary information for service execution. * Ensure high-quality customer service with a courteous, empathetic, and solution-oriented approach. * Identify and resolve operational issues, including critical situations or customer dissatisfaction. * Facilitate communication among customers, installers, and internal departments. * Perform service checklists to ensure compliance with required standards (e.g., photos, signal quality). * Verify installer-entered data in the application, including information validation and customer signature. * Update operational support spreadsheets and finalize Service Orders in the system. * Monitor service requests that may indicate network instability and escalate them to responsible teams. * Perform other related duties as directed by management. **Requirements** * Completed high school education * Computer literacy: proficiency in systems and spreadsheets **Working Hours:** Monday to Friday: 9 AM to 7 PM Saturday: 9 AM to 1 PM **Salary and Benefits:** Salary \+ Meal Allowance of BRL 31.00 per workday (average monthly amount: BRL 750.00) \+ Health Insurance \+ Gympass/Wellhub \+ Transportation Allowance (if requested). Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site