Job Description: For this position, you must have: * Completed undergraduate degree; * Knowledge of Sales Techniques, Leadership, and Team Management; * Intermediate-level Microsoft Office proficiency; * Digital skills: ability to operate computers, smartphones, tablets, and other digital devices; * Prior experience in Retail or Telecommunications management. Desirable qualifications include: * Experience managing sales teams: ability to engage team members, monitor performance metrics, provide feedback, and develop personnel; * Experience with store administrative routines: inventory management, cash handling, HR processes, and performance indicator tracking; * Strategic vision and results orientation: ability to analyze market conditions, identify opportunities, and translate performance indicators into actionable growth plans. * Ensure daily achievement of established sales targets and operational goals. * Ensure daily quality in store operational processes by aligning and updating procedures with the entire team. * Maintain daily store organization and appearance, adhering to the established standard layout process, and ensure the team does the same with commitment. * Manage and oversee inventory activities as well as cash inflows and outflows, jointly with the sales assistant. * Identify optimal sales opportunities through market research. * Periodically and as needed, handle administrative and personnel-related tasks, such as job postings, vacation scheduling, timekeeping, medical certificates, disciplinary actions, contract terminations, among others. * Lead and evaluate the store team daily, ensuring engagement with established work processes. * Develop the team through performance evaluations and frequent feedback. * Conduct various trainings—operational, administrative, and sales campaign-related—for the store team, periodically and as needed. * Ensure high-quality execution of assigned processes by pursuing training opportunities and personal and professional development. Acquire in-depth technical knowledge of the brand’s products and services, as well as team management expertise, to better manage both processes and people. * Receive daily customer feedback regarding service quality, product quality, and overall customer experience. Monitor and manage customer satisfaction metrics. 2512060202191779891