Job Summary: The professional will receive and serve customers in person or by phone, clarify inquiries, complete and verify documents, and provide necessary support. Key Highlights: 1. Direct customer service and administrative support 2. Focus on organization, ethics, and empathy 3. Development of communication and relationship-building skills About the Position Receive and provide direct customer service in person or by phone, clarify inquiries, and complete, register, and verify various documents. **Responsibilities and Duties** * Follow work instructions specified in the company’s standard operating procedures manual; * Maintain equipment and the workplace organized, ensuring their proper upkeep; * Serve customers by providing all necessary support, in person or by phone; answer customer questions and clarify doubts related to clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary examinations; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, submit a financial report on cash movement to the company’s administrative manager; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, among other activities; * Regularly monitor ambient temperature, background sound, TV, and radio in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors within the company; * Occasionally contact new patients to schedule their first consultation; \- Monitor the operation of the self-service kiosk; * Ensure overall organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Completed high school education; * Intermediate computer skills; * Public-facing customer service experience; * Basic mathematical calculation skills. Competencies * Communication: Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation skills. * Social: Interpersonal relationship skills; teamwork; ability to interact with the public; friendliness. * Behavioral: Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * Organizational: Time management; planning and organization. Employment Type: Full-time, Permanent CLT Compensation: R$1.620,00 – R$2.000,00 per month Benefits: * Dental care coverage * Meal allowance * Food voucher * Transportation voucher