IT Support Assistant

Description

Job Summary: The professional will be responsible for managing IT tickets, configuring systems and equipment, providing technical support, and documenting processes to ensure infrastructure stability and smooth operational functioning. Key Highlights: 1. Comprehensive IT support for users and managers 2. Configuration and standardization of equipment and software 3. Hardware maintenance and corporate event support Main Responsibilities: * Triage incoming tickets according to department and request type; * Create initial accounts (Active Directory, E\-mail), manage user and group accounts, create and reset passwords, enforce account policies, configure local user profiles; share resources, assign user rights, set folder- and file-level permissions; * Create shared mailboxes, e\-mails, distribution groups, email forwarding rules, and email rules requested by employees; * Standardize equipment (desktops and notebooks) per predefined standards, including employee data backup; * Assemble workstations at their respective locations; * Install and configure pre-approved software (Office Suite, Sighra, KMM); * Install local and network printers at headquarters and branch offices; * Resolve user questions and assist with IT-related processes; * Provide support to managers; * Document in inventory all equipment issued to employees upon contract commencement and during equipment replacements; * Provide support for company events (connect devices to Wi\-Fi, set up multimedia presentation equipment such as projectors, speakers, microphones); * Perform technical evaluation and physical maintenance of hardware (monitors, desktops, notebooks, printers); * Document problem history and solutions for future reference; * Create shared network folders on servers; * Evaluate software installation requests from employees for enterprise use; * Provide on-demand support to the executive board. Work Schedule: Monday to Friday, 08:00–18:00; alternating Saturdays, 08:00–12:00. Minimum Education: Bachelor's Degree * Co-payment Health Plan (Unimed): Take care of yourself and your family with security. * Meal Voucher: Issued via Alelo card for convenience in your daily routine. * Benefits Club: Exclusive discounts and advantages on products and services. * Fuel Discount (G10 Gas Station): Savings for those who use their own vehicle. * G10 Grill Restaurant Discount: Delicious meals with 50% off per kilogram. * Corporate University (UniG10\): Invest in your growth with exclusive training programs. * Baby Kit: A special gesture to celebrate the arrival of a new family member. * G10 Life (SEST SENAT) * Wellhub (Gympass): Access to gyms and wellness activities for improved quality of life. * Attendance Award: Recognition for your dedication and commitment.