IT INFRASTRUCTURE ASSISTANT - LONDRINA

Description

Job Summary: Technical support professional responsible for managing infrastructure, software, and hardware, providing user assistance and preventive/corrective IT maintenance. Key Highlights: 1. Comprehensive technical support for software, hardware, and IT infrastructure. 2. Preventive and corrective maintenance of computers and equipment. 3. IT supply management and user support. **Job Description:** Handling requests received via e\-mail, helpdesk ticket (GLPI / Milvus), and phone; Resolving issues related to software or infrastructure; Maintaining machines (laptops, desktops, all-in-ones) and printers; Installing and configuring printers and scanners; Installing and configuring telephony systems (3cx); Configuring machines for new employees; Installing company-standard software; Creating user accounts for e\-mail, Active Directory (AD), VPN, and others; Sharing folders on file servers; Identifying and resolving machine connectivity issues on internal or external networks; Resetting passwords in the Command system; Managing machines across branch offices and headquarters; Distinguishing leased machines from company-owned machines; Managing company printers; Monitoring toner supplies; Identifying machines requiring updates for antivirus, Office, Windows, etc.; Scheduling periodic maintenance; Performing preventive maintenance on computers and IT equipment; Performing corrective maintenance on computers and IT equipment; Installing and configuring printers; Installing, updating, and configuring software; Managing IT supplies; Providing user support; Providing Level 1 and Level 2 network support. **Requirements:** Basic knowledge of networking; Computer software; Basic Linux knowledge is desirable; Computer hardware. **Benefits:** * Tuition assistance * Conexa Saúde health plan * Pharmacy benefit program * Gympass * Unimed Health Plan \- Co-payment plan * Dental plan * Meal allowance / Food voucher * Transportation allowance