The Collection Assistant will establish contact with clients to resolve financial arrears, perform contract control and update registration, following the work instructions defined in the company's standard operating manual. **Responsibilities and duties** * Establish contact with delinquent clients to collect payments or schedule collections, aiming to renegotiate existing debt, according to the company's internal policies * Identify delinquent clients based on data available in the computerized system; * Send correspondence inviting clients who abandoned treatment to return; * Send collection letters to delinquent clients; * Participate in technical and/or behavioral training programs promoted by the company. **Requirements and qualifications** * Minimum education: completed high school; * Intermediate computer skills; * Basic knowledge of mathematical calculations. Competencies * Communication: communication skills; * Social: interpersonal relationships; teamwork; customer service skills; friendliness; * Behavioral: empathy; proactivity; ethics; friendliness; commitment; assertiveness; discretion; dynamism; responsibility; * Organizational: time management; planning and organization; leadership. Job type: Full-time, Permanent CLT Salary: R$1\.920,00 \- R$2\.500,00 per month Benefits: * Dental care * Company mobile phone * Partnerships and commercial discounts * Meal allowance * Transportation allowance