FIELD SERVICE ASSISTANT 12x36

Description

Job Summary: Professional responsible for monitoring and coordinating supervision and field technicians regarding field services, tracking team productivity and performance. Key Highlights: 1. Technical service activity monitoring 2. Operating system analysis (failure alarms, optical fiber) 3. Team productivity and performance tracking MAIN RESPONSIBILITIES Monitor field technicians' service activities, including defect complaints and pending service requests Coordinate supervision on field technicians' service progress, as well as inform technicians about timing, priorities, and service quality Track and act upon executed services, daily productivity, team performance, and quality metrics Department performs analysis of operating systems related to failure alarms or optical fiber maintenance REQUIREMENTS AND QUALIFICATIONS High school diploma completed Excel BENEFITS * Salary: R$1\.725,46 \+ night shift allowance * Alelo Tudo meal or food voucher – R$25,73 per day * Transportation allowance * Unimed health plan – R$145,40 with co-payment * Bradesco Seguros dental plan – R$21,54 \- Bradesco Seguros life insurance \- % of premium based on salary * PPR twice per year WORK SCHEDULE 20:00 to 08:00 \- 12x36 Minimum Education Level: High School (Secondary Education)