Job Summary: A professional responsible for managing resources, optimizing processes, and ensuring customer satisfaction by delivering technical solutions and administrative support. Key Highlights: 1. Process optimization and improvement of operational efficiency 2. Identification and provision of value-added technical solutions 3. Process monitoring and active customer relationship management **Job Description:** Responsible for administering the resources required to efficiently deliver services, with a focus on customer satisfaction, process optimization, and improved operational efficiency. Contributes to identifying and offering technical solutions that add business value and generate revenue opportunities. Manages scheduling of service activities to ensure timely execution in accordance with established deadlines and standards. Conducts performance indicator analysis, proposes continuous improvements, and supports process standardization. Monitors pending processes, maintains active relationships with customers, prepares and enters quotations into the system, conducts negotiations, and ensures smooth service delivery. Provides technical and administrative support to teams and contributes to continuously enhancing customer experience and departmental results. **Requirements:** Completed high school education; Technical course (completed or in progress) in Mechanics, Mechatronics, Electronics, or related fields — preferred; Intermediate English — preferred Technical knowledge of forklift parts; Experience in quotation preparation, negotiation, and technical customer support; Proficiency in management systems (ERP, CRM, inventory control, or sales software); **Benefits:** * Medical Assistance * Dental Assistance * Birthday Day Off * Christmas Kit * Performance Bonus — per company policy * Life Insurance * Food Allowance * Meal Voucher * Transportation Allowance * Wellhub (Gympass)
João Silva
Indeed · HR
João Silva
Indeed · HR
