CONCIERGE

Description

Job Summary: Work in hospital hospitality, ensuring patient satisfaction, service quality, and facility integrity, serving as a reference point and support for guests. Key Highlights: 1. Focus on patient satisfaction and service quality 2. Responsibility for the integrity of rooms and equipment 3. A reference point and empathetic support for guests **Job Description:** ---------------------- Conduct room visits and assess patient satisfaction; Ensure service quality for patients; Place purchase orders for snack machine items and other hospitality necessities; Monitor the integrity of rooms, furniture, and equipment, and request repairs when necessary; Serve as a reference point for guests requiring assistance or information, fulfilling their requests and needs whenever possible; **Essential Requirements:** ------------------------------ Completed high school education (a college degree is considered an advantage) Strong verbal and written communication skills Professional demeanor and personal presentation appropriate for a hospital environment. Friendly, courteous, and welcoming personality Strong interpersonal relationship skills Ability to clearly and empathetically guide patients, family members, and visitors. Organization, responsibility, and proactivity Discretion, ethics, and adherence to institutional policies Basic computer literacy Availability to work rotating shifts **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Work Location:** ---------------------- Cidade dos Lagos Unit