Technical Consultant

Description

Job Summary: An Automotive Technical Consultant provides specialized technical support to customers, ensuring satisfaction and loyalty, diagnosing issues, and preparing estimates. Key Highlights: 1. Specialized technical support for customers 2. Accurate diagnosis of mechanical and electronic issues 3. Service appointment management **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM, with a 1-hour-and-12-minute lunch break. **Level:** Operational **Employment Type:** Full-time – CLT An Automotive Technical Consultant is responsible for providing specialized technical support to customers, ensuring their satisfaction and loyalty. Key activities include: * Performing accurate diagnoses of mechanical and electronic vehicle issues. * Preparing detailed repair and maintenance estimates, clearly explaining required services to customers. * Acting as liaison between the workshop and the customer, ensuring all needs and expectations are met. * Managing service appointments to optimize workshop workflow. * Ensuring all activities comply with safety and quality standards. * Maintaining detailed records of services performed and diagnoses conducted. **Requirements:** * Ability to diagnose and resolve technical vehicle issues. * Excellent communication and customer service skills. * Valid driver's license (Category B). * Prior experience as a post-sales technical consultant, preferably with premium vehicles. **Education:** * Completed high school. **Preferred Qualifications:** * Familiarity with workshop management and customer service software. **Benefits:** Disclosed during the interview