Receptionist

Description

Job Summary: We are hiring a Receptionist / Concierge to provide patient reception and welcoming services, ensuring a humanized, organized, and high-standard experience. Key Highlights: 1. Experience in face-to-face customer service and interpersonal communication. 2. Organization, attention to detail, and punctuality, with familiarity in CRM. 3. Warm, proactive profile with emotional intelligence for teamwork. We are hiring a **Receptionist / Concierge** to handle patient reception and welcoming, ensuring a **humanized, organized, and high-standard experience**. **Main Responsibilities** * Receive and welcome patients in person * Provide telephone and WhatsApp support * Confirm appointments and procedures * Organize and manage the appointment schedule * Support patient flow management within the clinic * Communicate with clinical staff to coordinate schedules * Post-service follow-up and patient monitoring * Record information in the clinical management system **Mandatory Requirements** * Experience in face-to-face customer service * Excellent verbal and written communication skills * Organization, attention to detail, and punctuality * Ability to work effectively in a team * Familiarity with WhatsApp Business and CRM * Professional demeanor, empathy, and courtesy **Desired Behavioral Profile** * Warm and courteous demeanor * Proactivity and sense of responsibility * Emotional intelligence * Discretion and professional ethics * Ability to handle anxious or dissatisfied patients * Strong interpersonal skills with team members **Compensation and Benefits** * Market-competitive fixed salary * Performance-based variable compensation * Bonuses for achieving targets * Professional, structured, and growing work environment * Initial training and ongoing mentoring If you meet the requirements and are seeking a new challenge, please contact us. Join our team! Job Type: Full-time, CLT Permanent Position Pay: R$1\.621,00 \- R$2\.000,00 per month Benefits: * Transportation allowance Work Location: On-site