CLINICAL CONCIERGE

Description

Job Summary: A professional responsible for managing surgical logistics, injectable sales, medical scheduling, and hospital relationships—ensuring excellence and proactivity. Key Highlights: 1. Full management of hospital and surgical logistics 2. Consultative role in the sale and management of injectables 3. Strategic management of the medical schedule with a focus on optimization **RESPONSIBILITIES** **1\. Surgery Scheduling and Confirmation** Manage all hospital logistics: contact with hospitals, operating room scheduling, OPME delivery, and bed reservation (ICU/ward) Organize documentation: informed consent forms, health insurance authorizations, and pre\-operative exams Serve as the patient’s single point of contact—providing guidance on admission time, fasting requirements, and full preparation **2\. Injectable Sales and Management** Adopt a consultative approach to budget conversion—explaining protocols, packages, and payment options Conduct active follow\-up—to ensure treatment adherence and recurrence Interface with compounding pharmacies—to guarantee ready-to-use, verified kits available at the correct timing **3\. Intelligent Schedule Management** Prioritize appointments with clinical and strategic insight Perform personalized confirmations—to reduce no\-shows and enhance perceived value Protect the medical schedule—organizing surgery blocks, consultations, and procedures without overlap **4\. Hospital Relationship Management** Build networks with hospital teams and surgical departments Accelerate approvals and resolve bureaucratic bottlenecks smoothly Ensure excellence in the hospital experience—including pre\-operative validations when required **WHAT WE EXPECT FROM YOU** Flawless communication and professional demeanor Extreme organization and attention to detail Emotional intelligence to handle patients and pressure Proactivity—you don’t wait; you anticipate Ability to solve problems discreetly and efficiently **COMPETITIVE ADVANTAGE** Experience in medical clinics or hospitals Familiarity with surgeries and pre\- and post\-operative routines Consultative commercial profile (conversion and relationship building) Proficiency in CRM and management tools Employment Type: Permanent CLT Compensation: R$1\.621,00 \- R$1\.650,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On\-site