Description
Job Summary:
A technical support professional focused on hardware, software, and infrastructure, with experience in meeting management and supporting data handling and report automation.
Key Highlights:
1. User technical support and equipment maintenance
2. Support for online meetings and internal events (audio/video)
3. Data handling and report automation
* User technical support (hardware and software)
* Maintenance and configuration of corporate computers and mobile devices
* Server support and monitoring
* Incident ticket creation with Nestlé/Flag
* Online meeting broadcasting via Meet and participant room management
* Operation and support of audio, lighting, camera, and microphone for internal meetings and events
* Data handling and support in generating reports
* Basic SQL query adjustments
* Implementation of technological improvements and solutions
* Supporting report automation
* Providing technical support to the commercial team
* Identifying issues and proposing improvements