Administrative Assistant

Description

Job Summary: A professional to proactively manage customer relationships and follow-ups, handle requests, and support the organization and smooth operation of financial processes. Key Highlights: 1. Proactive engagement in customer relationship management and confirmation of receivables 2. Multi-channel customer service and autonomous handling of requests 3. Support in updating and controlling paid-off receivables Posted 1 day ago Curitiba, PR \- Brazil###### **Job Details** * Employment type: CLT (Permanent) * Professional area: Administrative Services * Working hours: Monday to Friday, from 9:00 AM to 6:00 PM (1-hour lunch break) * Work mode: On-site ###### **Benefits** \- Transportation allowance (with option to convert to fuel allowance); \- Meal allowance. ###### **Responsibilities and Duties** \- Proactively manage customer relationships by conducting strategic outreach to confirm upcoming receivables, ensuring financial organization and predictability; \- Monitor overdue receivables and provide clear, effective guidance for resolution, always prioritizing customer experience; \- Deliver multi-channel customer service (email, WhatsApp, and phone), ensuring prompt, courteous, and efficient communication; \- Independently manage and resolve customer requests with clarity and a strong sense of priority; \- Record and track information in systems and spreadsheets, contributing to data reliability and informed decision-making; \- Support updating and controlling paid-off receivables, ensuring smooth internal processes; \- Identify opportunities to improve customer service and departmental workflows, proposing solutions that enhance quality and operational efficiency; \- Actively contribute to organizing, increasing productivity, and achieving excellence in financial routines. ###### **Requirements and Qualifications** \- Bachelor’s degree in Administration, Economics, Accounting, or related fields; \- Commercial mindset, with strong communication and negotiation skills; \- Proficiency in Microsoft Office Suite (especially Excel). Job Code: 926